Delete your account
You can delete your KARD account and the personal data tied to it at any time. This page explains how, what is deleted, and what we are required to keep. It applies to the KARD website and to the KARD apps for Android and iPhone.
Delete your account in the app or on the web
- Sign in to KARD.
- Open Profile, then Settings.
- Scroll to Your data, choose Delete account, then Delete my account.
- Confirm. If you have a wallet, you are asked to confirm that you have exported or saved your wallet key, because nobody can recover it for you after the account is gone.
Before you delete, finish or cancel any open orders and trades. We cannot delete an account while money or cards are still on their way.
Want a copy of your data first? In Settings choose Export my data. We email you a link to a ZIP file that works for 7 days.
Can't sign in?
Use the contact form, choose the topic My account, write "Delete my account" and send it from the email address on the account. We will reply to that address to confirm it is you, then delete the account.
What happens when you delete
- Right away: your profile, posts, comments and showcases disappear from KARD, you stop following and being followed, your notifications and device push tokens are removed, and you are signed out of every device.
- Within 30 days: we permanently erase your personal data: your name, email address, date of birth, phone number, avatar, bio, sign-in methods, want list, favorite categories, the text and photos of your posts, and the photos in your collection. Your comments are replaced with "[deleted]". Cached translations of your content expire after 180 days.
- Backups: copies of deleted data in our encrypted backups expire within 30 days.
What we keep, and why
- Orders, trades, payments and KARD ledger entries are kept for 7 years, as tax, accounting and anti-fraud rules require. They no longer point to a named person, but an order record can still include the delivery details needed to show it was shipped.
- Security and audit records (such as moderation actions, strikes, and records of copyright notices) are kept for up to 7 years.
- Messages in an order or trade are kept for up to 2 years after it ends, so the other member can resolve a dispute.
- The blockchain: wallet addresses and KARD transfers on the Solana network are public and permanent. We cannot erase them, and your wallet itself is yours, not ours.
- Payment partners such as Stripe keep their own records under their own legal duties and privacy policies.
Other privacy requests
To see, correct or limit how we use your data without deleting the account, see your rights in the Privacy Policy.
Contact us
Need help deleting your account? Contact support.